The Award nomination and criterias for selection of nomination.

We recommend to get acquainted with the nomination description and nomination criterias in the details.
Choosing the nomination, You need to consider that the recommended number of coincidences of the criterias with actual data about hotel - 70%.
The recommended criterias are not binding to select the nomination.

Medical Hotel 

This nomination will be suitable for a hotel that is equipped with advanced medical equipment and ready to offer its guests a wide range of preventive and medical services rendered by high-quality medical staff.

Nomination criterias: 

  1. Medical licence
  2. A wide range of medical and recreational procedures of multiple types
  3. Doctors with specialised medical education
  • therapist
  • nutritionist
  • traumatologist
  • endocrinologist
  • psychotherapist
  • otolaryngologist
  • dermatologist etc.
  1. Natural treatment sources:
  • thermal springs
  • mineral springs
  • curative muds
  • brines
  1. Specialised nutrition programmes (including diet menu)
  2. Location in the recreational area
  3. Multi-purpose medical treatment rooms equipped with advanced medical equipment
  4. Environment for the pre- and port-surgery period
  5. Gym
  6. Individual training programmes
  7. Outdoor swimming pool
  8. Indoor swimming pool (with the water surface of at least 40m²)
  9. Guestrooms for the highly allergic
  10. Non-smoking guestrooms
  11. Handicapped guestrooms
  12. Handicapped infrastructure
  13. Hotel operation all the year round
  14. Children play areas and services
  15. Spiritual practices
  16. Loyalty programme

Apart-hotel

In this nomination are estimated hotels which key count consists of apartments. It is assumed kitchen in room. Room area in the Apart - hotel often exceeds standard size of a hotel room. The conception of hotel is assumed the accommodation more than two people in the rooms of category Standard.

Nomination criterias:

  1. Hotel location with in the radius of 10 km from the city center
  2. Uniform entrance
  3. Key count location in the unified hotel complex
  4. On-line booking
  5. Rooms consisting of two or more rooms (living room and bedroom)
  6. Aaccommodation more than two people in the room category Standard
  7. Rooms for disabled persons
  8. Infrastructure for disabled persons
  9. Internet access over the whole hotel territory
  10. Room with kitchen
  11. Room with kitchen equipment and the tableware
  12. Room equiped with washing machine
  13. Business centre services (rooms with office equipment - computer, fax, telephone, copier, scanner)
  14. Secretary services
  15. Translation services
  16. Baggage room
  17. Restaurant
  18. Parking
  19. Hypoallergenic rooms
  20. The possibility of complete room darkening (blackout)
  21. Laundry services
  22. Iron, ironing board provided 
  23. Security 24 hour
  24. Room booking by phone in 3 languages at least
  25. Website with on-line booking in different languages
  26. Special rates for long-term accommodation
  27. Loyalty Programs for guests

Business Hotel 5 *

In this nomination are estimated the hotels which located in the business center of the city. It is assumed that walking distance from the subway no longer than 10 minutes or 5 minutes to the bus stop (800 m / 400 m), a well-developed social infrastructure. Convenient access and transport connection, the location near the majo rtransport corridor. Business room with conference service options.

Nomination criterias:

  1. Certificate of Excellence
  2. Location in the downtown
  3. Restaurant
  4. Twenty-four hours feeding point
  5. Transfer service
  6. Parking
  7. Car rental service
  8. Driver service with the knowledge of a foreign language
  9. Laptop rent
  10. Internet access throughout the hotel
  11. Hypoallergenic rooms
  12. The possibility of complete room darkening (blackout)
  1. Meeting rooms (at least 2)
  2. Equipment for conference rooms
  3. Negotiations room
  4. Businessroom (Business centre services (rooms with office equipment - computer, fax, telephone, copier, scanner)
  5. Room for interpreters
  6. Simultaneous translation services
  7. 24 hour room service
  8. Reservation services for air and railway tickets
  9. Translate services
  10. Physician services
  11. Laundry services
  12. Express Dry 4 hours service
  13. 1 hour ironing service
  14. Concierge services
  15. Rooms for people with disabilities
  16. Infrastructure for people with disabilities
  17. Satellite TV channels from different countries
  18. Safe box in each room that fit laptop
  19. 24 hour hotel security
  20. Fitness center
  21. Power and cardiovascula rmachines
  22. Room booking by phone in 3 languages at least
  23. Website with the possibility of booking rooms in different languages
  24. Marketing program for the conference services
  25. Loyalty program for guests

Business Hotel 4*

In this nomination are estimated the hotels which located in the business center of the city. It is assumed that walking distance from the subway no longer than 10 minutes or 5 minutes to the bus stop (800 m / 400 m), a well-developed social infrastructure. Convenient access and transport connection, the location near the majo rtransport corridor.

Business room with conference services options.

In the criteria for selecting the category «Business Hotel 4*» integrated part of the criteria of "Business and Conference Hotel Attestation " by The Russian Association of Business Travel.

Nomination criterias:

  1. Certificate of Excellence
  2. Location in downtown
  3. Restaurant
  4. Twenty-four hours feeding point
  5. Transfer services
  6. Parking
  7. Car rental services
  8. Driver services with the knowledge of a foreign language
  9. Laptop rent
  10. Internet access over the whole hotel territory
  11. Hypoallergenic rooms
  12. The possibility of complete room darkening (blackout)
  13. Meeting rooms (at least 2)
  14. Equipment for conference rooms
  15. Negotiations room
  16. Business room (the room in which there is a necessary set of office equipment - computer, fax, telephone, copier, scanner)
  17. Room for interpreters
  18. Simultaneous translation services
  19. 24-hour room services
  20. Reservation services for air and rail / train tickets
  21. Translate services
  22. Physician services
  23. Laundry services
  24. Express Dry 4 hours services
  25. 1 hour ironing services
  26. Concierge services
  27. Rooms for people with disabilities
  28. Infrastructure for people with disabilities
  29. Satellite TV channels from different countries
  30. Safe box in each room that fit laptop
  31. 24 hour hotel security
  32. Fitness center
  33. Power and cardiovascular machines
  34. Room booking by phone in 3 languages at least
  35. Website with the possibility of booking rooms in different languages
  36. Marketing program for the conference services
  37. Loyalty program for guests
  38. The hotel should have English-speaking staff
  39. There must be good quality of mobile communication signal in all public areas (MTS, Beeline, Megaphone)
  40. There must be the work space in the room, having the following set of furniture and equipment: 1) desktop or  space on the table-top at least 0.4 m. m; 2) reading lamps; 3) desk chair; 4) electrical outlet within reach (no more than 2 m); 5) rubbish bin. (One point per each position. Mark in the comments, what is missing)
  41. There must be the plan of evacuation in case of fire and emergency in the guest room
  42. The hotel should have reserve water supply in case of cut off and preventive measures
  43. There should be ATM in the hotel
  44. The hotel should have clear sign boards in public areas: restaurant, bar, meeting room, conference hall, water closet, elevators, rooms, etc
  45. There should be free newspapers for guest in lobby zone (local and international in foreign languages)
  46. Have sufficient insulation in the room providing the noise level below 35 dB (sound-proof rubber seal at the front door, the lack of space under the front door, double pane windows)
  47. Availability of bottled mineral water in rooms
  48. The hotel should have a shield as a protection against atmospheric precipitations
  49. The hotel should have a secured cloackroom for holding guests luggage
  50. The room must have not less than two (2) vacant plug sockets for guest use

 

Best Hotel 3*

This nomination assesses hotels that have been officially awarded the 3-star category following state certification. The hotel is supposed to have rooms of various categories, equipped with bathrooms with cold and hot water supply and daily cleaning. The hotel must have a restaurant or other type of catering.

Nomination Selection Criteria:  

1. Availability of a certificate of category assignment
2, Availability of rooms of various categories
3. Loyalty programs for guests
4. Availability of a restaurant / cafe
5. Transport service with delivery of residents and luggage
6. Internet access throughout the hotel
7. Laundry service
8. Providing dry cleaning services
9. Provision of ironing service
10. Mobility and accommodation for people with disabilities
11. Availability of satellite TV with channels from different countries
12. 24-hour hotel security
13. Availability of a fitness center
14. Possibility of booking rooms from the website and by phone in at least 2 languages 15. Availability of an evacuation plan in case of fire and emergencies 16. Availability of backup water supply in case of accidents and / or preventive maintenance 17. Availability of guest elevators (2 or more) 18. The presence of blackout curtains on the windows 19. Tea / coffee station
20. Services of excursions, guides and guide-interpreters

Best Luxury Hotel

This nomination assesses hotels with the five-star rating providing services at the highest level. Comfortable guestrooms, stylish interior, impeccable cleanness, polite personnel, a wide range of additional services.   

Nomination Selection Criteria:  
1. Legend/story of the hotel  
2. Famous guests  
3. Transfer services  
4. Handicapped guestrooms  
5. Handicapped infrastructure  
6. Guestroom blackout option  
7. Parking lot  
8. Internet access within the entire territory of the hotel  
9. Conference hall  
10. Restaurant  
11. 24-hour food court  
12. Swimming pool (water surface area of at least 40 m²) 
13. Wellness/SPA centre  
14. 24-hour room service   
15. Personal butler's services  
16. Concierge services  
17. Florist's services  
18. Personal chef's services  
19. A la carte menu  
20. Laundry  
21. Express dry-cleaning service within four hours  
22. Ironing service within one hour  
23. Translation services  
24. Guestrooms for the highly allergic  
25. Personal elevator to the apartment  
26. VIP services (more than five options)  
27. Laptop-size safe box in each guestroom  
28. 24-hour security service at the hotel  
29. Telephone booking option in at least three languages 
30 Website with the booking option in different languages  
31. Guest loyalty programmes  

Best Country Hotel

This nomination assesses country hotels located within 70 km from the city centre. A hotel shall have developed infrastructure for passive and active rest. Children areas and a swimming pool are compulsory.  

Nomination Selection Criteria:  
1. Location with 70 km from the city centre  
2. Leisure and sports infrastructure and services (at least fifteen options)  
3. Open all the year round  
4. Parking lot  
5. Conference hall  
6. Meeting room  
7. Business room (the room with a necessary set of office equipment: computer, fax, telephone, copier, scanner)  
8. Internet access within the entire territory of the hotel  
9. First-aid room  
10. Restaurant  
11. 24-hour food court  
12. Wellness/SPA centre  
13. Guestrooms for the highly allergic  
14. Handicapped guestrooms  
15. Handicapped infrastructure  
16. Guestroom blackout option  
17. Swimming pool (water surface area of at least 30 m²) 
18. Natural pond  
19. Children animation programme  
20. Adult animation programme  
21. Children area  
22. Special child-care staff  
23. Babysitting services  
24. Park area or forest  
25. 24-hour room service   
26. Laundry  
27. 24-hour security service at the hotel  
28. Telephone booking option in at least three languages 
29 Website with the booking option in different languages

Best Historical Hotel

This nomination assesses hotels located in the listed building, in historic buildings, hotels, buildings with history connected with the well-known personality. The hotel has confirmed historical data history or legend.   
The building where the historical hotel is located was constructed at least 75 years ago.   

Nomination Selection Criteria:  
1. The building was home to a famous person or was located within the territory that belonged to a famous person / was a place where there was a significant historical event  
2. Website with the booking option in different languages  
3. Historical figures stayed in the hotel  
4. Excursions for guests  
5. Works of art, photographs or other examples of historical significance in the hotel  
6. The hotel (building, area) is protected by an international organisation such as UNESCO or another one  
7. Internet access within the entire territory of the hotel  
8. Guestrooms for the highly allergic  
9. Handicapped guestrooms  
10. Handicapped infrastructure  
11. Restaurant  
12. 24-hour food court  
13. Guestroom blackout option  
14. 24-hour security service at the hotel  
15. Telephone booking option in at least three languages

Best Resort Hotel

This nomination assesses hotels located within the resort territory. A hotel has natural health-related resources, entertainment areas, leisure and sports infrastructure and services. Children play areas and children restaurant menu are compulsory.  

Nomination Selection Criteria:  
1. Location in the resort area  
2. Website with the booking option in different languages  
3. Conference hall  
4. Restaurant  
5. 24-hour food court  
6. Guestroom blackout option  
7. Wellness/SPA centre  
8. Internet access within the entire territory of the hotel  
9. Swimming pool (water surface area of at least 40 m²) 
10. Local landmarks within 30 km (museums, theatres, parks etc.)  
11. Leisure and sports infrastructure and services (at least ten options)  
12. Adult animation programme  
13. Children animation programme  
14. Children play areas within the territory of the hotel  
15. Children swimming pool  
16. Babysitting services  
17. Children menu  
18. Paediatrician’s services  
19. Laundry  
20. Equipped open-air lounge area  
21. Guestrooms for the highly allergic  
22. Option for keeping pets in the room  
23. Park area or forest  
24. Natural pond  
25. Handicapped guestrooms  
26. Handicapped infrastructure  
27. Fitness centre  
28. Medical centre, doctor’s services  
29. 24-hour room service   
30. 24-hour security service at the hotel  
31. Telephone booking option in at least three languages  

Best MICE Hotel

This nomination assesses hotels providing services of organising large-scale events. MICE Hotels have conference halls, multi-functional or adjoined halls, and equipment for conference services.  

Nomination Selection Criteria:  
1. Restaurant  
2. Guest loyalty programmes  
3. 24-hour food court  
4. Transfer services  
5. Parking lot  
6. Car rental  
7. Driver with foreign language skills  
8. Laptop rental  
9. Internet access within the entire territory of the hotel  
10. Guestrooms for the highly allergic  
11. Guestroom blackout option  
12. Hall for events for 400 and more people 
13. Conference halls (at least three)  
14. Equipment for conference halls including special equipment rental options 
15. Meeting room  
16. Business room (the room with a necessary set of office equipment: computer, fax, telephone, copier, scanner)  
17. Premises for 15 simultaneous interpreters  
18. Simultaneous interpretation services  
19. 24-hour room service   
20. Airplane and train ticket booking  
21. Translation services  
22. Doctor’s services  
23. Laundry  
24. Express dry-cleaning service within four hours  
25. Ironing service within one hour  
26. Concierge services  
27. Handicapped guestrooms  
28. Handicapped infrastructure  
29. Satellite television with channels of different countries  
30. Laptop-size safe box in each guestroom  
31. 24-hour security service at the hotel  
32. Wellness/SPA centre  
33. Telephone booking option in at least three languages 
34. Website with the booking option in different languages  
35. Marketing conference service programme   

Best Hotel Restaurant

This nomination assesses restaurants functioning in hotels. This restaurant is popular with hotel guests and locals. It has its own atmosphere. The restaurant uses exclusive designer solutions and unique menu. The restaurant maintains high guest service standards.  

Nomination Selection Criteria:  
1. The restaurant pertains to the hotel structure  
2. The restaurant menu has been translated into two or more languages  
3. Exclusive design solutions  
4. High service standards.

Best Hotel Bar 

This nomination assesses the bars functioning in the structure of the hotel. The hotel bar must have a concept, a custom menu in two languages, a bar card and high standards of service for guests. The interior of the bar assumes exclusive design solutions.

Nomination Selection Criteria:  
1. Availability of a certificate of category assignment
2. The bar works in the structure of the hotel 
3. The bar menu is presented in 2 or more languages
4. Exclusive design solutions
5. English speaking service staff
6. High service standards
7. Availability of an evacuation plan from the guest room in case of fire and emergencies
8. Availability of backup water supply in case of accidents and / or preventive maintenance
9. Cash register
10. Wardrobe availability
11. WiFi availability
12. Availability of disinfectants
13. Availability of sanitary books for employees
14. Availability of uniforms, disposable gloves and badges

Best SPA Hotel

This nomination assesses hotels with developed SPA infrastructure. The hotel offers a wide range of SPA procedures, cosmetological procedures for face and body, and aesthetic medical procedures. There are public baths and saunas within the territory of the hotel. There are foreign specialists performing authentic SPA procedures in the hotel.   

Nomination Selection Criteria:  
1. Location in the resort area  
2. Special programmes and offers  
3. SPA and hotel in the same building  
4. Guestrooms for the highly allergic  
5. Handicapped guestrooms  
6. Handicapped infrastructure  
7. Guestroom blackout option  
8. Children area and services  
9. Foreign specialists performing authentic SPA procedures  
10. Cosmetological procedures for face and body  
11. SPA procedures  
12. Public baths and saunas  
13. Aesthetic medicine  
14. Hairdresser's services  
15. Qualified staff (except for technical staff)  
16. Advanced staff training programmes  
17. Phyto-bar  
18. Spiritual practices (yoga, meditation etc.)  
19. Fitness centre  
20. Individual fitness programmes  
21. Indoor swimming pool (water surface area of at least 40 m²) 
22. Outdoor swimming pool  
23. Restaurant  
24. 24-hour food court  
25. 24-hour security service at the hotel  
26. Telephone booking option in at least three languages 
27 Website with the booking option in different languages  
28. Gift cards   

Best Economy-Class Hotel

This nomination assesses hotels that offer high-quality reasonably-priced services. The hotel is located within 30 km from the city centre. It is supposed to be not more than a fifteen-minute walk from metro or a ten-minute walk from the bus stop (1,000 m / 800 m). There must be developed social infrastructure around the hotel.  

Nomination Selection Criteria:  
1. Location within 30 km from the city centre  
2. Guest loyalty programmes  
3. Road junction within 1 km  
4. Proximity to local landmarks (architectural landmarks, museums etc.) within 5 km  
5. Swimming pool (water surface area of at least 30 m²) 
6. Parking lot  
7. Internet access within the entire territory of the hotel  
8. Guestrooms for the highly allergic  
9. Handicapped guestrooms  
10. Handicapped infrastructure  
11. Guestroom blackout option  
12. Laundry  
13. In-room safe box  
14. Air-conditioning system in the rooms  
15. Conference hall  
16. Restaurant  
17. 24-hour food court  
18. Additional services (at least eight)  
19. Iron and ironing board in the room  
20. 24-hour security service at the hotel  
21. Telephone booking option in at least three languages 
22 Website with the booking option in different languages

Best Skiing Hotel

This nomination assesses hotels located within the skiing resort territory. The hotel must be located conveniently near main ski-lifts and trails. The hotel offers its guest skiing equipment rental, training and other special services.  

Nomination Selection Criteria:  
1. Location at the skiing resort  
2. Website with the booking option in different languages  
3. Location within 3 km from skiing trails  
4. Opportunity to ski down from the hotel an return to the hotel in the same manner  
5. Representative office of the skiing school in the hotel  
6. Skiing equipment rental 
7. Opportunity to buy a ski-pass at the hotel  
8. Room for skiing equipment storage  
9. Transfer to trails where necessary  
10. 24-hour medical aid  
11. Internet access within the entire territory of the hotel  
12. Restaurant  
13. 24-hour food court  
14. 24-hour bar  
15. Parking lot  
16. Children play area within the territory of the hotel  
17. Wellness/SPA centre  
18. Apres-ski with at least five options  
19. Photographer for photo sessions while skiing 
20. Guestrooms for the highly allergic  
21. Guestroom blackout option  
22. Handicapped guestrooms  
23. Handicapped infrastructure  
24. Park area or forest  
25. Fitness centre  
26. Loyalty programme for hotel guests using skiing resort services  
27. 24-hour security service at the hotel  
28. Telephone booking option in at least three languages  

 

Best Mini Hotel

This nomination assesses smaller hotels with no more than forty rooms. Mini-hotels offer guests affordable prices alongside with comfortable rooms, and a package of additional services.  

Nomination Selection Criteria:  
1. Fewer than forty rooms in the hotel  
2. Internet access within the entire territory of the hotel  
3. 24-hour food court within 1 km from the hotel  
4. Parking lot  
5. Guestroom blackout option  
6. Handicapped guestrooms  
7. Handicapped infrastructure  
8. Loyalty programme  
9. Iron and ironing board in the room  
10. 24-hour security service at the hotel  
11. Telephone booking option in at least three languages 
12 Website with the booking option in different languages

Best PR Campaign

This nomination assesses hotel PR campaigns conducted in 2020: ideas, creativity, implementation.

Nomination Selection Criteria: 
1. Availability of a certificate of category assignment
2. Implemented PR campaign for 2020: description of the idea, stages of implementation, communication channels and promotional materials prepared as part of the campaign
3. Campaign result as cost / income ratio
4. Availability of a video clip, as a product of a PR campaign, up to 1 minute in length, or a video about a marketing campaign
5. Availability of advertising layouts as products of a PR campaign