Nominations Awards and criteria for the selection of the nomination 2023

We recommend that you familiarize yourself in detail with the description of the nominations and the criteria for choosing a nomination.

When choosing a nomination, keep in mind that the recommended number of matches of criteria with the actual data about the hotel is 70%.

The criteria highlighted in bold are mandatory for compliance with the nomination.

Apart-hotel

Apartment complex (a hotel that has rooms of all categories, including "standard" with a mandatory kitchen area)

In this category, hotels are evaluated, the number of rooms in which consists of apartment rooms (at least 40m2, bedroom, living/dining room, kitchen area) and "studios" (at least 25m2, one-room with kitchen area). It is assumed that there is a kitchen in the room. The area of rooms in an Apartment hotel often exceeds the standard area of a hotel room in hotels of similar class. The concept of the hotel assumes the possibility of accommodating at least two people in studio rooms, as well as the possibility of self-cooking. Accommodation facilities in the form of residential apartments are NOT allowed to participate.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
The possibility of accommodating more than two people in the rooms of the "apartment" category
, the presence of a kitchen/kitchenette with dishes in the rooms of all categories
Availability of a washing machine in the room / guests' access to laundry equipment
Internet access throughout the hotel
Possibility of movement and accommodation for people with disabilities
The location of the hotel within a radius of 10 km from the city center
A single entrance group, the presence of a reception desk 
Location of the number of rooms in a single complex/building
Availability of rooms – "apartments" consisting of two or more rooms (living/dining room, kitchen area and bedroom) in addition to the rooms of the category "studio"
Luggage storage
Availability of a restaurant/catering company
Parking availability
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
24-hour security of the hotel
Possibility of booking rooms from the website and by phone in at least 2 languages
Special programs and rates for long-term stays
Loyalty programs for regular guests
Availability of a meeting room, conference area, coworking space
Availability of a gym/gym
Availability of a sauna/bathhouse with a mini-pool
Possibility of living with animals 
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of supply and exhaust ventilation
Availability of climate control in the rooms

Сity Hotel 3*

This nomination evaluates hotels that have been officially awarded the "3 stars" category based on the results of state certification. The hotel assumes the availability of rooms of various categories, equipped with bathrooms, with round-the-clock cold and hot water supply and daily cleaning. The hotel must have a restaurant or other way of catering.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability of rooms of various categories, starting with the first category "standard" (the highest category is optional, but is an advantage) for 1-2 local accommodation (which does not exclude the availability of family rooms with more than 2 beds with an acceptable living area)
Availability of sockets at the desk and at the head of the bed, free sockets in the room
The possibility of moving and living for people with disabilities
Internet access throughout the hotel
The presence of guest elevators in buildings with a height of more than 3 floors
The presence of a handle on the bathtub or on the wall near the bathtub to insure against falling when sliding (if there is a bathtub)
Availability of multi-room or connecting rooms (optional requirement for hotels with a room stock of 50 or less)
The possibility of providing business services (copying / scanning / printing documents)
Loyalty programs for guests
Availability of a restaurant/cafe with the possibility of meals during the day
Transportation service with delivery of residents and luggage
Teapot with cups (tea station) with a set of tea and coffee tea bags
Mini-bar (mini-refrigerator)
Permanent or temporary retail outlets
Laundry service
Availability of an ironing room or provision of an iron and ironing board in the room
Availability of satellite TV with channels from different countries, including channels specializing in showing materials about the history and culture of the peoples of the Russian Federation
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
The presence of thick curtains on the windows (in multi-room rooms - in the bedroom), providing 100% blackout
Availability of a guarded parking lot with unlimited parking time
Availability of supply and exhaust ventilation
The presence of a shoe cleaning machine

Сity Hotel 4*

Hotels located in the business center of the city are evaluated in this category. It is assumed that pedestrian accessibility in time is no more than 10 minutes to public transport, the presence of a developed social and household infrastructure and the location of the hotel within the city. Convenient access and transport links, location near the main transport arteries. Availability of business services.

Criteria for choosing a nomination:

Availability of a certificate of assignment of the category
Location in the business center of the city
The presence of a lounge and waiting area in the lobby with appropriate furniture and music broadcasting (sofas, armchairs, coffee tables)
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Availability of a conference hall with equipment for business events (information display and control systems, sound equipment)
Sports and wellness center (gym or fitness room)
Restaurant with the possibility of providing a buffet breakfast from 07:00 to 10:00 am on the A la carte menu throughout the day
Bar/ Lobby bar
24-hour room service (room service)
Availability of a business center (a room with the necessary set of office equipment: computer, telephone, copier, scanner, meeting room)
Laundry and dry cleaning services
Concierge service
The possibility of moving and living for people with disabilities
The presence of a specially allocated workplace in each room: a desk or a dedicated space on the countertop of at least 0.4 square meters in size, a table lamp that provides sufficient lighting, a chair, an electrical outlet within reach of the desktop and at the head of the bed (no more than 1 meter), a waste paper basket.
Internet access throughout the hotel
Availability of guest elevators (2 or more) (for a hotel of 50 or less rooms, it is not necessary to have 2 elevators)
Availability of a refrigerator/functional mini-bar in the room
Bedside reading lamp with the ability to change the direction of light
Teapot with cups (tea station) with a set of tea and coffee tea bags
Sauna or hammam
Baby cot and high chair
Availability of a restaurant/cafe with the possibility of meals during the day
Transfer services
Parking availability 
Car rental services
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Permanent or temporary retail outlets
Availability of satellite TV with channels from different countries, including channels specializing in showing materials about the history and culture of the peoples of the Russian Federation
The presence of a safe in each room, which fits a laptop
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of a fitness center, swimming pool, SPA and Wellness
Possibility of booking rooms from the website and by phone in at least 2 languages
Loyalty programs for guests
The presence of branded clothing from the staff, badges
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Availability of an ATM in the hotel or within walking distance from the accommodation facility
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB
Availability of luggage storage
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery

City Hotel 5*

Hotels located in the business center of the city are evaluated in this category. It is assumed that pedestrian accessibility in time is no more than 10 minutes to public transport, the presence of a developed social and household infrastructure and the location of the hotel within the city. Convenient access and transport links, location near the main transport arteries.

Criteria for choosing a nomination:

Availability of a certificate of assignment of the category
Location in the business center of the city
Availability of rooms of various categories, starting from the "standard" category and above
The availability of rooms of the highest category is not less than 5% of the total number of rooms
Internet access throughout the hotel
Availability of conference rooms (at least 2)
Availability of equipment for conference rooms
Availability of a meeting room
Availability of business room 
Concierge service: booking of air and railway tickets, theater tickets, excursions
Laundry service
The possibility of moving and living for people with disabilities
Availability of a functional mini-bar/refrigerator in rooms of all categories 
The presence of a specially allocated workplace in each room: a desk or a dedicated space on the countertop of at least 0.4 square meters in size, a table lamp that provides sufficient lighting, a chair, an electrical outlet within reach of the desktop and at the head of the bed (no more than 1 meter), a waste paper basket.
Availability of guest elevators (2 or more)
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Loyalty programs for guests
Availability of a restaurant and other food outlets
Availability of a 24-hour power point
Room service services
Transfer services
Parking availability 
Car rental services
Services of a driver with knowledge of a foreign language
Laptop rental
Availability of rooms for allergy sufferers 
The ability to completely darken the room (blackout)
Simultaneous translation services
24-hour room service
Luggage tray services
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Availability of satellite TV with channels from different countries
The presence of a safe in each room, which fits a laptop
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of a fitness center, swimming pool, SPA and Wellness
Availability of a free newspaper in the lobby for guests' use: local and international (in a foreign language) printed publications
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of an ATM in the hotel or within walking distance from the accommodation facility
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB
Availability of luggage storage
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
Possibility of booking rooms from the website and by phone in at least 3 languages

Design Hotel

This nomination evaluates hotels made with a unique design of the exterior of the building, the park landscape, the interior of the premises and guest areas. A design hotel may contain a collection of works of art. The design of each individual room is thought out here, a single design style is traced.

Criteria for choosing a nomination:

Availability of a category certificate confirming the star rating of the hotel at least 4 * / 5*
Exclusive exterior and interior
The use of works of art in the design
The presence of an art concept
Availability of guest elevators
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Internet access throughout the hotel
Availability of themed rooms
Transfer services
Parking availability
Availability of a conference room
Availability of a restaurant
Availability of a 24-hour catering point, room service
Availability of Wellness/SPA center
24-hour room service
Rooms for people with disabilities
Infrastructure for people with disabilities
Laundry service
Florist services
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Loyalty programs for guests
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms by phone in at least 2 languages
Website with the possibility of booking rooms in different languages
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
Availability of a safe in each room
Availability of a functional mini-bar/refrigerator in rooms of all categories
Concierge services
Availability of luggage tray service
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB

Luxury Hotel

This nomination evaluates hotels that have confirmed compliance with the requirements for 5-star hotels according to the Russian classification system, providing services at the highest level. Comfortable rooms, stylish interiors, impeccable cleanliness, polite staff, a wide range of additional services.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability of rooms of various categories, starting from the "standard" category and above
The availability of rooms of the highest category is not less than 5% of the total number of rooms
The presence of art objects in the interiors
Room service services
The possibility of moving and living for people with disabilities
Availability of a swimming pool (water mirror area of at least 40 m2)
Availability of Wellness/SPA center
24-hour room service
Butler's Services
Concierge 24/7
A la carte menu
Laundry service
Availability of guest elevators
Availability of a safe in each room
Availability of a functional mini-bar in rooms of all categories
Concierge services
Availability of luggage tray service
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Internet access throughout the hotel
The area of a standard room is more than 25 m2
Loyalty programs for guests
Availability of a restaurant and other food outlets
Availability of a 24-hour power point
Transfer services
Parking availability
Car rental services
Services of a driver with knowledge of a foreign language
Laptop rental
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Availability of a conference room
Florist services
Personal chef services
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Translation services
Availability of rooms for allergy sufferers
Private elevator to the apartment
Provision of VIP services for guests (from 5 items)
The presence of a safe in each room, which fits a laptop
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms from the website and by phone in at least 3 languages
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB

Country hotel

In this category, country hotels located no more than 100 km from the city center are evaluated. The hotel should have a developed entertainment infrastructure for passive and active recreation. It is mandatory to have children's areas and a swimming pool.

Criteria for choosing a nomination:

Availability of a certificate of assignment of the category
Location of the hotel within a radius of 100 km from the city center, but outside the city limits
Year-round operation
Internet access in all indoor areas of the hotel
Availability of a medical office
Catering half board and full board
Availability of Wellness/SPA center
The possibility of moving and living for people with disabilities
The presence of a park area or forest
24-hour room service
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Parking availability
Availability of a conference room
Availability of a meeting room
Business room availability
Availability of an A la carte restaurant
Availability of a 24-hour food point
Availability of rooms for allergy sufferers
Pool availability: outdoor swimming pool with heated water
The presence of a natural reservoir
Animation program for children
Animation program for adults
Availability of a children's room, a children's playground
Babysitting services
Laundry service
Possibility of booking rooms from the website and by phone in at least 2 languages
Infrastructure for sports and leisure activities
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
The presence of a balcony or loggia in the room
Possibility of accommodation with animals
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Availability of a safe in each room
Availability of a functional mini-bar/refrigerator in rooms of all categories

Resort Hotel

Hotels located in the resort area are evaluated in this category. The hotel uses climatic and natural healing and wellness resources of the area, has wellness and entertainment areas, infrastructure and services for leisure and sports. It is mandatory to have children's play areas, a children's menu in the hotel restaurant.

Criteria for choosing a nomination:

Availability of a certificate of assignment of the category
Location of the hotel within a radius of 100 km from the city center, but outside the city limits
Year-round operation
Internet access in all indoor areas of the hotel
Availability of a medical office
Catering half board and full board
Availability of Wellness/SPA center
The possibility of moving and living for people with disabilities
The presence of a park area or forest
24-hour room service
Availability of a telephone in the room for communication with the staff
The presence of a staff call button or telephone in the bathroom
Parking availability
Availability of a conference room
Availability of a meeting room
Availability of business room 
Availability of an A la carte restaurant
Availability of a 24-hour food point
Availability of rooms for allergy sufferers
Pool availability: outdoor swimming pool with heated water
The presence of a natural reservoir 
Animation program for children
Animation program for adults
Availability of a children's room, a children's playground
Babysitting services
Laundry service
Possibility of booking rooms from the website and by phone in at least 2 languages
Infrastructure for sports and leisure activities
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
The presence of a balcony or loggia in the room
Possibility of accommodation with animals
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Availability of a safe in each room
Availability of a functional mini-bar/refrigerator in rooms of all categories

MICE-hotel

Hotels that provide services for organizing large-scale events are evaluated in this category. The MICE-hotel has full-time managers for organizing events and conferences, conference rooms, multifunctional or adjacent halls, equipment for conference services.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability of a hall for organizing events for 200 or more people
Availability of conference rooms (at least 3)
Availability of equipment for conference halls, including offers for renting specific equipment
Availability of a meeting room
Availability of business room 
Availability of restaurant/restaurants and banquet halls
Internet access throughout the hotel
Air and railway ticket booking services
Translation services
Concierge service
The possibility of moving and living for people with disabilities
Availability of a telephone in the room for communication with the staff
24-hour room service
Availability of a 24-hour power point
Transfer services
Parking availability
Car rental
Services of a driver with knowledge of a foreign language
Laptop rental
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Provision of ironing service for 1 hour
Availability of satellite TV with channels from different countries
The presence of a safe in each room, which fits a laptop
Availability of Wellness, SPA, gym
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of a marketing program for the conference service 
Loyalty programs for guests
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation

Hotel restaurant

Restaurants operating in the structure of hotels all year round* are evaluated in this nomination. This restaurant is popular among hotel guests and locals. It has its own atmosphere. Exclusive design solutions have been used in the restaurant, a full-fledged author's menu has been developed. The restaurant adheres to high standards of guest service.

Criteria for choosing a nomination:

Availability of a certificate of assignment of a category to a hotel
Familiarization with the Regulations on the reception of a secret guest (see Appendix No. 3)
Availability of a developed and implemented HACCP system in the restaurant
The restaurant is open in the structure of the hotel ALL YEAR ROUND
The menu in the restaurant is presented in 2 or more languages
English-speaking service staff
Availability of disinfectants
Availability of sanitary books for employees 
Availability of uniforms, disposable gloves and badges
The menu uses original dishes
Exclusive design solutions
Full-cycle kitchen with specific equipment
Thematic menu
Organization of gastronomic evenings
Chef's school and master classes for guests
High standards of service
The chef at the head of the restaurant has significant achievements in his professional field, has been trained and interned in world-class restaurants and with famous chefs
Availability of a cash register 
Availability of a wardrobe 
Availability of WiFi
Availability of delivery
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance

* seasonal restaurants are not allowed to participate

Breakfast at the hotel

This nomination evaluates the quality and variety of dishes, as well as the level of guest service during breakfast in the "Swedish line" and a la carte format.

Criteria for choosing a nomination:

Availability of a certificate of assignment of a category to a hotel
Familiarization with the Regulations on the reception of a secret guest (see Appendix No. 3)
The breakfast place is located in the structure of the hotel
More than 80% of positive responses about the availability of positions (see Appendix No. 4)
Availability of disinfectants
Availability of sanitary books for employees 
Availability of uniforms, disposable gloves and badges
Full-cycle kitchen with specific equipment
English-speaking service staff
High standards of service
Availability of a cash register 
Availability of a wardrobe 
Availability of WiFi
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance

Chef at the hotel restaurant

In this nomination, chefs of restaurants at classified hotels of any type (hotels, apartment hotels, resorts, etc.) who have been working in this position for at least 3 years are evaluated. Personal achievements in professional activity are evaluated. In this nomination, a visit to the hotel by a secret guest is mandatory.

Criteria for choosing a nomination:

The presence of a certificate of the category of the hotel in which the chef works
Work in this hotel as a chef - at least 3 years, registration according to the Labor Code of the Russian Federation (no later than from August 1, 2020)
Familiarization with the Regulations on the reception of a secret guest (see Appendix No. 3)
Availability of professional education: basic or additional, or general work experience in a restaurant in various positions for at least 5 years.
Availability of a developed and implemented HACCP system in the restaurant
The restaurant operates in the structure of the hotel
The menu uses original dishes from the chef
Thematic menu
Organization of gastronomic evenings
Chef's school and master classes for guests
High standards of service in the restaurant
The chef at the head of the restaurant has significant achievements in his professional field, has been trained and interned in world-class restaurants and with famous chefs
A documented case showing the effectiveness of the decisions made personally by the candidate for the nomination for the restaurant: the development of a customized menu, marketing campaign, personnel changes, the introduction of new technological solutions
Availability of other documents confirming the achievements of the chef in this position: participation in professional competitions, certificates / diplomas, guest reviews, peer reviews, articles and filming in the media
Video greeting from the chef
Conducting an interview with one of the jury members (in person or by phone)

SPA Hotel

In this category, hotels with a developed SPA infrastructure on the territory are evaluated. The hotel offers a wide range of SPA treatments, cosmetic procedures for the face and body, aesthetic medicine procedures. On the territory of the hotel there are baths and saunas.

Criteria for choosing a nomination:

The presence of a certificate of assignment of the category
Location of the SPA complex and the hotel in the same building, the presence of a covered passage between the buildings, if the hotel and SPA are located in different buildings
The possibility of moving and living for people with disabilities
Availability of a children's area and services for children
Cosmetic procedures for face and body (at least 15)
SPA procedures (massage, body wraps, cosmetic procedures for face and body care), hardware procedures (body and face)
Availability of baths and saunas
Availability of specialized education for staff (not including technical staff)
Spiritual practices (yoga, meditation, etc.)
Gym
Availability of an indoor swimming pool
Availability of an outdoor swimming pool
The use of the SPA complex is the main reason for the residence of more than 80 percent of visitors
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
Location in the resort area
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Availability of aesthetic medicine
Hairdressing services
Availability of staff development programs
Phyto bar
Availability of an A la carte restaurant
Availability of a 24-hour food point
Possibility of booking rooms from the website and by phone in at least 2 languages
Gift certificates, special programs and offers
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation

Preventive Medicine Hotel

The nomination is suitable for a hotel that focuses on improving the health of guests, their mental, emotional and physical health. In particular, the hotel offers individual wellness, SPA services or group retreats. The object can focus both on one area of "medicine" and provide a wide range of different methods. The hotel staff is highly qualified and has confirmed certificates.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability of a medical license
Providing hotel guests with a range of medical services combined into special programs in the following areas, including:
AntiAge
antistress and mental health
detox
biohacking
wellness and others
Availability of specialist doctors with specialized medical education in the state or on the contract:
therapist
nutritionist
psychotherapist
endocrinologist
kinesiotherapist (physiotherapy doctor)
gastroenterologist
cosmetologist, etc.
Availability of specialized nutrition programs built into the programs: AntiAge, antistress and mental health, detox, biohacking, wellness and others.
Availability of rooms for medical procedures, including:
electrophysiotherapy room (hardware physiotherapy)
therapeutic massage rooms
Availability of doctors' offices
Outdoor swimming pool
Indoor swimming pool (water mirror area of at least 40 m2)
Organization of an "accessible environment" (availability of accommodation (availability of specially equipped rooms) and the possibility of comfortable movement inside buildings, between buildings and on the territory of the organization for people with disabilities)
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
Availability of offices for psychotherapy
Comfortable rooms of various categories
The possibility of cooking for allergy sufferers
Gym
Availability of individual training programs
Availability of rooms for allergy sufferers
Year-round operation of the hotel
Availability of catering establishments: restaurant, cafe, canteen, specialized bars depending on the category of accommodation facilities
Loyalty Program
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation

Hotel-sanatorium

The nomination is suitable for a hotel for which the health of guests is the main mission of existence. It is not only equipped with modern medical equipment, but is also ready to provide its guests with a wide range of preventive and medical services performed by highly qualified medical personnel.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability of a medical license for sanatorium-resort medical care
The provision of a complex of medical services for sanatorium treatment to hotel guests is confirmed by the presence on the organization's website of sanatorium treatment programs (according to medical profiles listed in the orders of the Ministry of Health of the Russian Federation dated 22.12.2004 No. 208-227, No. 273-278)
Location in a natural area that promotes the recovery and recovery of the body (location by the sea / in the mountains / in the forest / on the river bank / natural or artificial reservoir / in the resort area)
Availability of specialist doctors with specialized medical education in the state or on the contract:
therapist
nutritionist (or diet nurse)
physiotherapist
kinesiotherapist (physical therapy doctor)
neurologist
gastroenterologist
cardiologist
urologist, etc.
Availability of organized therapeutic and dietary nutrition (in accordance with the Order of the Ministry of Health of the Russian Federation dated 05.08.2003 N 330)
Availability of rooms for medical procedures, in accordance with the requirements for a medical license for sanatorium-resort medical care (Order of the Ministry of Health of the Russian Federation No. 279n dated 05.05.2016), including:
balneological baths
, a hot tub
, a hydrotherapy room (showers)
, a heat and mud treatment room
electrophysiotherapy (hardware physiotherapy)
rooms of therapeutic massage
rooms or halls of physical therapy
Availability of doctors' offices
Outdoor swimming pool
Indoor swimming pool (water mirror area of at least 40 m2)
Organization of an "accessible environment" (availability of accommodation (availability of specially equipped rooms) and the possibility of comfortable movement inside buildings, between buildings and on the territory of the organization for people with disabilities)
Children's zones and availability of medical services for children
Babysitting services / children's room
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
The presence of natural factors used for medicinal purposes:
thermal springs
mineral springs
healing mud
brine
Comfortable rooms of various categories
The possibility of cooking for allergy sufferers
Gym
Availability of individual training programs
Availability of rooms for allergy sufferers
Year-round operation of the hotel
Availability of catering establishments: restaurant, cafe, canteen, specialized bars depending on the category of accommodation facilities
Availability of short-term vouchers and vouchers for 14/21 days
Loyalty Program
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation


Sports Hotel

In this category, hotels with a developed infrastructure for sports events, sports, golf, as well as for downhill skiing are evaluated. A mandatory characteristic is the availability of modern sports equipment for outdoor activities.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability: a swimming pool (at least 25 meters long) with dividing paths OR a football field OR a golf club OR a ski slope OR a tennis court OR a volleyball court OR a basketball court (depending on the profile of the hotel, choose ONE of the mandatory conditions)
Availability of sports equipment and technical equipment for training and sports competitions
Gym
The opportunity to use the services of certified sports coaches, the preparation of individual sports programs
Availability of Wellness/SPA center, massage room
Availability of a fitness bar, diet menu
A store with sports equipment
Availability of modern sports changing rooms on the territory of the hotel
Infrastructure for people with disabilities
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
Availability of specialist doctors with specialized medical education in the state or on the contract: therapist, traumatologist, endocrinologist, nutritionist, neurologist.
Availability of rooms of different categories
Equipped playgrounds for extreme sports
Transfer services
Equipped recreation area
Laundry service
A discount program aimed at customers with a limited budget: schoolchildren, students, etc.
Website with the possibility of booking rooms in different languages
Availability of backup water supply in case of accidents and/or preventive maintenance
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation

Opening of the Year

Hotels that started their activities on May 03, 2022 are evaluated in this category. The submitted facility must operate for at least 90 days before submitting an application for participation (until May 03, 2023).

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Compliance of the infrastructure with the declared star rating of the hotel
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
The peculiarity of the project, its significance for the city/local market
Uniqueness of the developed concept
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Possibility of booking rooms from the website and by phone in at least 2 languages
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
The presence of sound insulation in the room
Availability of a website/mobile application that is convenient for use
Availability of payment methods (for example, a card data reader)
Availability of a loyalty program in the booking application/website

PR and marketing campaign

This nomination evaluates PR campaigns and marketing strategies of hotels conducted in 2023: ideas, creativity, implementation.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Implemented PR campaign for 2023: description of the idea, stages of implementation, communication channels and promotional materials prepared as part of the campaign
The result of the campaign, as the ratio of "costs/revenues"
The presence of a video clip, as a product of a PR campaign, lasting up to 1 minute, or a video about a marketing campaign shot specifically for the Award, lasting up to 1 minute
Availability of advertising layouts as products of a PR campaign
Implemented marketing strategy for 2023
Objectives and results of the strategy
Independent evaluation of strategy results
What KPIs were set at the beginning of the strategy implementation

Mini-hotel

In this nomination, small hotels are evaluated the number of rooms in which no more than 25 and no less than 8. The mini-hotel offers its guests an individual service combined with comfortable rooms and a set of additional services.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
The number of rooms in the hotel is not more than 25 and not less than 8
Internet access throughout the hotel
Rooms and infrastructure for people with disabilities
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of a 24-hour catering point in the hotel or within a radius of 500 m from the hotel
The presence of individual features in the concept and management of the hotel
Proximity to local attractions/business center of the city
Parking availability
The ability to completely darken the room (blackout)
Loyalty Program
Guests' access to ironing equipment
The presence of a living room and the provision of breakfast
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance


The best hostel

In this nomination, objects are evaluated that, despite the economical format of accommodation, offer all the basic amenities. The hostel has a family atmosphere, so a special place is occupied by a place for cooking and eating (kitchen) — this is a place where guests can get to know and communicate with each other. Like any other hotel, the hostel offers various services, such as: breakfast, transfer, air ticket booking, etc.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Availability of accommodation for tourist groups
The number of beds is not less than 20
Budget accommodation
Availability of a kitchen with a self-service area
The presence of a common living room
The presence of a shared bathroom and a bathroom or shower
Availability of washing machines or mini-laundry
The presence of a hairdryer in the shared bathroom
Availability of vending machines
Availability of Internet access
A large number of multi-bed rooms with amenities "on the floor"
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of information about the nearest grocery stores
Availability of backup water and power supply in case of accidents and/or preventive maintenance


Family hotel

In this category, a hotel specializing in organizing recreation and leisure activities for parents with children of various ages is nominated. These are hotels located in a suburban/resort area, having a well-equipped territory sufficient for walking and outdoor games. For hotels of this category, the issues of the safety of the stay of parents with children on the territory of the hotel, the opportunities for organizing a full-fledged rest with elements of development and health improvement for children, as well as the ability to combine independent activities of children under the supervision of educators and their joint leisure and recreation with their parents in the hotel will be particularly significant.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
Ensuring the safety of the stay, life and health of children and parents, including at the construction stage (steps, corners, ramps, the absence of a second floor in the room, etc.)
The possibility of renting children's equipment and household items: cots, strollers, dishes, etc.
The ability to cook / warm up food in a room specially designated for this purpose
Availability of a children's pool
The presence of a children's club with tutors and a developed program for education and leisure
Availability of a children's menu and the possibility of cooking for allergic children
Children's animation
Babysitting services
Work reception 24 hours
The possibility of moving and living for people with disabilities
Availability of a telephone in the room for communication with the staff
Internet access throughout the hotel
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms from the website and by phone in at least 2 languages
The level of internal noise at night is not more than 40 dB
Special services for children's recreation
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
The presence of sound insulation in the room


Wedding Hotel

In this category, hotels that provide services for the organization of wedding celebrations are evaluated. Full-time wedding managers, banquet halls, different in size, rooms for newlyweds, special wedding packages. A solid portfolio of successfully conducted wedding events is important.

Criteria for choosing a nomination: 

Availability of a certificate of category assignment
Availability of venues for events of various capacities
Technical equipment of premises for events
Availability of package offers
The presence of unique offers for the bride and groom: a mannequin for a dress, wedding gowns and slippers, a wedding entourage in the form of hairpins, hairpins, pins and other small things that create a wow effect
Availability of a restaurant and banquet halls
Availability of a marketing program for the wedding service 
A team of event managers and banquet managers
Availability of cases for working with wedding agencies
Contacts with technical contractors (light, sound, florists, presenters, jazz bands, etc.)
Internet access throughout the hotel
Availability of rooms for newlyweds
Availability of a telephone in the room for communication with the staff
Availability of a 24-hour power point
Availability of places for photo sessions (photo zone)
Wedding manager /wedding bureau in the hotel staff
Personalized approach to each event customer
Animation program
Services of stylists and makeup artists
Services of a driver with knowledge of a foreign language
24-hour room service
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Rooms and infrastructure for people with disabilities
Availability of first aid kit
Laundry service
Transfer services
Parking availability
Car rental
Provision of express dry cleaning service in 4 hours
Provision of ironing service for 1 hour
Concierge service
Availability of satellite TV with channels from different countries
The presence of a safe in each room, which fits a laptop
Possibility of booking rooms from the website and by phone in at least 2 languages
Loyalty programs to accommodate wedding guests
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
The presence of sound insulation in the room


General manager

In this nomination, hotel managers working in the position of hotel director/general manager of a functioning accommodation facility of any type – hotels, apart-hotels, resort hotels, etc. are evaluated.

Criteria for choosing a nomination:

The presence of a certificate of the category of the hotel in which the general manager works
Work in this hotel in the GM position – at least 3 years, registration under the Labor Code of the Russian Federation (no later than from August 1, 2019)
Availability of professional education: basic or additional, or general work experience in the hotel in various positions for at least 10 years.
Hotel performance indicators over the past 3 years: loading, ADR, RevPAR, % PSC (net operating profit) to revenue
Hotel rating on various online booking sites (3-5 sites)
A documented business case showing the effectiveness of the decisions made personally by the candidate for the nomination for the hotel: marketing campaign, personnel changes, introduction of new technological solutions;
Availability of other documents confirming the achievements of the CEO in this position: professional certificates, customer reviews, peer reviews, articles in the media.
Conducting an interview with one of the jury members (in person or by phone)

Pet friendly hotel

This nomination evaluates hotels that adhere to the concept of "it is possible with animals", which rent rooms to guests with pets.

Criteria for choosing a nomination:

Availability of a certificate of category assignment
The presence of a welcome set of accessories for a pet upon check-in: a couch, 2 bowls, a treat, etc.
Daily cleaning
After check-out, dry cleaning of the room using anti-allergenic products
The presence of a small playground on the territory of the hotel for walking a pet
Availability of phones of round-the-clock veterinary clinics / communication with a veterinarian
Specially designed menu or the presence of animal dishes in the main menu, delivery and purchase of feed
Information on excursions and walks that can be visited with pets
Provision of disposable bags for walking
Providing a pet towel
Transfer services
Parking availability
Availability of a conference room
Availability of a restaurant
Availability of a 24-hour catering point, room service
Availability of Wellness/SPA center
24-hour room service
Rooms for people with disabilities
Infrastructure for people with disabilities
Laundry service
Availability of rooms for allergy sufferers
The ability to completely darken the room (blackout)
Loyalty programs for guests
Availability of backup water and power supply in case of accidents and/or preventive maintenance
Round-the-clock security, video surveillance in public areas and corridors of residential floors of the hotel
Possibility of booking rooms by phone in at least 2 languages
Website with the possibility of booking rooms in different languages
Availability of supply and exhaust ventilation
Availability of climate control in the rooms
Availability of a service (cargo) elevator used exclusively for staff and baggage delivery
Availability of a safe in each room
Availability of a functional mini-bar/refrigerator in rooms of all categories
Concierge services
Availability of luggage tray service
The presence of sufficient sound insulation in the room, providing a noise level of less than 35 DB


The best historical hotel

In this category, hotels located in buildings-monuments of architecture, in historical buildings-hotels, buildings with a history associated with a famous personality are evaluated. The hotel has a history or legend confirmed by archival data.
The construction of the building in which the historic hotel is located was completed at least 75 years ago. 

Criteria for choosing a nomination: 

The presence of a certificate of assignment of the category
The building was the home of a famous person or was located on the territory belonging to a famous person / was the place where a significant event in history took place
Among the guests of the hotel are people who have gone down in history
Excursion programs for guests
Works of art, photographs or other examples of historical significance in the hotel
The hotel (building, territory) is protected by an international organization, for example, UNESCO or others.
Internet access throughout the hotel
Availability of rooms for allergy sufferers
The possibility of moving and living for people with disabilities
Availability of an A la carte restaurant
Availability of a 24-hour food point
Having your own brochure telling about the history of the hotel/famous person with whom the hotel is associated
24-hour security of the hotel
Possibility of booking rooms from the website and by phone in at least 2 languages
Availability of an evacuation plan from the guest room in case of fire and emergency situations
Availability of backup water and power supply in case of accidents and/or preventive maintenance